Senior Customer Service Advisor

A BIT ABOUT US

Orders are packed by hand for two carrier pickups a day, and customer emails go to whoever is free. Growth has come from search and word of mouth, not paid ads.

Mulberryland HQ is hiring for its operations team in Dhaka. Full-time and part-time shifts available. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered.

WHAT YOU'LL DO

• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.

QUALIFICATIONS

• 5+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• High school diploma or GED.
• Typing speed of at least 35 WPM.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

PAY AND BENEFITS

BDT 16,000-BDT 19,000 pcm

• Two bonuses a year.
• Provident fund.
• Overtime pay.
• Paid leave.
• Medical insurance.

Please submit your CV in English.

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mulberryland HQ Ltd..