Senior Customer Service Advisor

About the job

Clients use us for temp-to-hire, direct hire and seasonal ramp-ups. Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The company is based in New York City, the US. The team is distributed across several countries. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Eastern time. Please make sure you have dependable internet and backup power.

Escalate complaints that need a supervisor or another department.
Transfer calls to the right department with a warm handoff.
Answer inbound calls, live chats and emails from a queue.

Required qualifications:

5-7 years of customer service, retail, hospitality or call centre experience.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer public holidays observed per your country, annual salary review, annual learning budget and annual team retreat.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mosspoint Personnel.