Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (UK)

Salary: £22,000 - £27,000 per annum

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Permanent, full-time

Started as a telephone cooperative in 2019, Mersey Wireless still answers to the members it serves. We started in 2019 and have grown to about 80 people.

Role overview

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the UK. Communication happens mostly in Slack and short video calls.

Your responsibilities

• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department

Required qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

What you get

• Company pension
• 28 days annual leave including bank holidays
• Overtime at time and a half
• Paid training

No agencies please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mersey Wireless Ltd.