Senior Customer Service Advisor

Mehran Electric Cooperative is an electric cooperative delivering power to rural homes, farms and businesses. Mehran Electric Cooperative is hiring for its Billing team in Karachi. Full-time and part-time shifts available. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Karachi, but nobody is required to come in.

• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.

Skills and experience

• 6+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer medical insurance, provident fund, paid leave, two bonuses a year and overtime pay.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mehran Electric Cooperative.