Senior Customer Service Advisor

Job summary

Mehran Electric Cooperative is hiring for its Returns team in Karachi. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Pakistan. We have no office requirement. Clear written English is a must, as the team works across time zones.

Responsibilities

• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines

Qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

What you get

Salary range: PKR 64,000-PKR 84,000 per month

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

Company overview

Mehran Electric Cooperative is an electric cooperative delivering power to rural homes, farms and businesses. Vegetation management crews keep rights-of-way clear around power lines. Line workers go through a four-year apprenticeship.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mehran Electric Cooperative.