Senior Customer Service Advisor

Institutional clients include pension funds, endowments and insurance companies. Headquartered in Dhaka, the company runs operations centres in Dhaka Division and two other locations.

Position summary

The previous person in this role moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Bangladesh. Equipment is provided, including a laptop.

What you'll be doing

• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.

Required qualifications

• 6+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day

Salary: BDT 19,000 - BDT 22,000 a month

What we offer

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.
• Life insurance.

Let us know your current notice period and salary expectations.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Matubbar Wealth Partners.