Senior Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1958, the company is now one of the larger mutual insurers in Ireland.

Role overview:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Marbleworth Insurance is hiring for its operations team in Dublin. Full-time and part-time shifts available. This role is fully remote within Ireland. Please make sure you have a quiet place to work and a solid internet connection.

Your responsibilities:

• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

Minimum qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: €31,000-€36,000 per year

What you get:

• Health insurance for you and your family
• Pension contribution
• 25 days annual leave
• Bike to work scheme

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marbleworth Insurance.