Senior Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1958, the company is now one of the larger mutual insurers in Ireland.

About the role:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Marbleworth Insurance is hiring for its Billing team in Dublin. Full-time and part-time shifts available. Fully remote. You can work from anywhere in Ireland. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.

What you need:

• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Typing speed of at least 35 WPM.

Nice to have:

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

• Paid training.

We may close the vacancy early if we receive a high number of applications.

Successful applicants will be contacted within a week of the closing date.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marbleworth Insurance.