Senior Customer Service Advisor

About the job

We are a small, self-funded team building a booking app for independent salons and tattoo studios. Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Laptops are MacBook Pros, and you pick your own editor.

About the role:

This is a new role. The team has doubled in size over the past year. Majumder Software is hiring for its operations team in Dhaka. Full-time and part-time shifts available. Remote position. Most of the team is in Dhaka, but nobody is required to come in. Good written English matters here, since most updates are written.

Essential duties and responsibilities:

Update customer records accurately. Document every interaction in Zendesk or Salesforce Service Cloud. Escalate complaints that need a supervisor or another department. Process returns, exchanges, refunds and address changes. Look up orders, accounts and shipping status in the CRM and order system.

Who you are:

5+ years of customer service, retail, hospitality or call centre experience. Must pass a background check. Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked.

What we offer:

BDT 31,000 - BDT 35,000 pcm

Overtime pay. Medical insurance. Two bonuses a year. Provident fund. Paid leave.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Majumder Software.