Senior Customer Service Advisor

The company:

Our branches handle everyday banking, while the loan centre in Essen underwrites farm, auto and home loans. Since 1973, the bank has focused on agricultural lending and commercial real estate in North Rhine-Westphalia. Founded in 1973, we now have 80 employees.

We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 8 countries. Headquarters is in Essen. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities:

Follow scripts and required disclosures on recorded lines. Meet targets for handle time, quality score and customer satisfaction. Notice repeat problems and report them to your team lead. Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department. Look up orders, accounts and shipping status in the CRM and order system. Answer inbound calls, live chats and emails from a queue.

What we're looking for:

5+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked.

Benefits:

Pay: PKR 130,000 - PKR 165,000 per month

Annual rate review. Monthly payments via wire transfer or Wise.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Main National Bank.