Senior Customer Service Advisor

Position summary

Márquez Consultoría is hiring a Senior Customer Service Advisor to work remotely from Bangladesh. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We are headquartered in Málaga and have been hiring remotely since 2020. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET. A stable internet connection and a backup power option are required.

Main duties

• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications

• 7+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Must pass a background check.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

• Flexible hours.
• Paid time off.
• Long-term engagement.
• Monthly internet allowance.

Company overview

Owned and run by a former HR manager who opened the doors in 1998. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Candidates must be eligible to work in Bangladesh.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Márquez Consultoría S.L..