Senior Customer Service Advisor

About us:

Everyone here is salaried. Nobody is paid on product sales. We know our clients well, often three generations of the same family. Still family owned, 51 years on.

This is a newly created position. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. We engage team members in Portugal as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

In this role you will:

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.

Who you are:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

Salary: $1,600 - $1,800/month

• Paid in USD.
• Annual rate review.
• Paid time off.
• Monthly internet allowance.

Please submit your CV in English.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LP Planning Group LLC.