Senior Customer Service Advisor

About the job

Local business owners call with questions year-round, not just at tax time. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. LF Tax Services is hiring for its operations team in Montevideo. Full-time and part-time shifts available. Our headquarters is in Akron, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Uruguay, with a local contract and salary paid in local currency. Core hours are 9:00 AM to 1:00 PM US Eastern. Equipment is provided, including a laptop.

The job includes: explain bills and payment options and take payments over the phone; transfer calls to the right department with a warm handoff; document every interaction in Zendesk or Salesforce Service Cloud; process returns, exchanges, refunds and address changes.

Requirements

Able to sit at a workstation and wear a headset for a full shift. Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

We offer home office setup budget and 20 days paid time off.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LF Tax Services.