Senior Customer Service Advisor

Everyone here is salaried. Laurentian Advisors is hiring for its operations team in Nairobi. Full-time and part-time shifts available. This is a full-time remote role. We use an employer of record in Kenya, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a reliable internet connection and a quiet place to work.

• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines

About you

• 5+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day.

Salary range: KES 115,000 - KES 135,000 a month

We offer 24 days paid time off, wellness allowance and co-working space stipend.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Laurentian Advisors.