Senior Customer Service Advisor

Advertising sales teams work with local businesses and national agencies.

Our team is growing and we are hiring a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in India.

What you'll do:

• Update customer records accurately
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

Who you are:

• 7+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Why work with us:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Group term life insurance

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternlane Pvt Ltd.