Senior Customer Service Advisor

Lanterncraft is a management and technology consulting firm with 9,900 employees worldwide.

We are replacing a colleague who is moving away. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Dhaka.

In this role you will

• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.

You'll need

• 6+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Pluses

• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Two bonuses a year.
• Overtime pay.

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanterncraft Corp..