- Salary
- Salary not disclosed
- Experience
- Fresher friendly
- Job type
- Full-time
- Location
- Work from home
Kulkarni Insurance Group LLPVerified companyWork from home5 Nov 2026
This job includes an online test
You'll take it right after applying — about 45 minutes.
Our producers answer their own phones and visit commercial clients in person. Second-generation ownership: the founder's daughter runs the agency now. Continuing education credits are tracked and reimbursed.
The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within India. Most communication happens in Slack, with short video calls when needed.
Key responsibilities
Notice repeat problems and report them to your team lead. Process returns, exchanges, refunds and address changes. Update customer records accurately. Escalate complaints that need a supervisor or another department. Complete required training and quality coaching sessions. Follow scripts and required disclosures on recorded lines. Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue.
Qualifications
Typing speed of at least 35 WPM. High school diploma or GED. Basic computer skills (Windows, Outlook, web browsers).
Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM
Perks and benefits
₹4.5-5 LPA
Health insurance for you and your family. Provident fund. Paid leave.
Start: Immediately.
Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kulkarni Insurance Group LLP.
Kulkarni Insurance Group LLP · Insurance
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