Senior Customer Service Advisor

About Koch Beratung

Environmental permitting and compliance consulting is the newest practice area. We started in 1963 and have grown to about 70 people.

Koch Beratung is looking for a Senior Customer Service Advisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our headquarters is in Berlin, and about a third of the team works remotely from other countries. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time. You will write a lot of updates, so clear written English is important.

What you'll be doing

• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.

You'll need

• 5+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer

Pay: $430 - $590 monthly

• Annual rate review.
• Long-term engagement.
• Paid time off.
• Monthly internet allowance.

We may close the role early, so do not wait too long to apply.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Koch Beratung.