Senior Customer Service Advisor

ABOUT KH DIGITAL:

Our product started as a side project in 1992 and now has a few hundred paying customers, mostly in Tamil Nadu. We are a small, self-funded team building a booking app for independent salons and tattoo studios.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Chennai, but nobody is required to come in. You will need a reliable internet connection and a quiet place to work.

DUTIES:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue

REQUIREMENTS:

• 6+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

BENEFITS:

₹3,00,000 - ₹3,50,000 per annum

• Provident fund
• Gratuity
• Paid leave

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KH Digital Pvt Ltd.