Senior Customer Service Advisor

About the job

Karnaphuli Employment Services is hiring for its Customer Care team in Sylhet. Full-time and part-time shifts available. This role is fully remote within Bangladesh. You will need a stable internet connection and a backup power source (UPS or inverter).

Essential duties and responsibilities:

Answer inbound calls, live chats and emails from a queue. Escalate complaints that need a supervisor or another department. Update customer records accurately. Look up orders, accounts and shipping status in the CRM and order system.

Requirements:

7+ years of customer service, retail, hospitality or call centre experience. Comfortable using multiple screens and systems at the same time. Typing speed of at least 35 WPM. Basic computer skills (Windows, Outlook, web browsers). Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

Medical insurance. Provident fund. Paid leave. Overtime pay. Two bonuses a year.

A bit about us:

Most of our associates work first and second shift in plants within 30 miles of the branch. Clients use us for temp-to-hire, direct hire and seasonal ramp-ups. Commission is paid monthly on gross margin.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karnaphuli Employment Services.