Senior Customer Service Advisor

Since 2013, the company has expanded from listings into payments, shipping and seller financing. More than 780 employees work on the product, from search ranking to fraud detection. Core hours are 10 to 3, and the rest of the day is flexible.

We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in Australia. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities

• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.

You'll need

• 7+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

• Superannuation on top of salary.
• 17.5% leave loading.
• Paid training and tickets.
• Flexible hours.
• Salary packaging.
• Paid overtime.

You must have full working rights in Australia.

Applications close when we find the right person, so get in early.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juneberry Commerce.