Senior Customer Service Advisor

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our team is spread across 6 countries. Headquarters is in Dublin. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with UK business hours. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.

Required qualifications

• 6+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

What we offer

• Public holidays observed per your country.
• Performance bonus.
• Two weeks of paid leave at year end.
• Home office setup budget.

About Juneberry Bancorp

Our commercial banking group lends to manufacturers, health systems and real estate developers. Juneberry Bancorp is a regional bank with over 200 branches and 8,100 employees across County Dublin.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juneberry Bancorp Ltd.