Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (Australia)

Salary: $30,000 - $36,000 pa

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Permanent, part-time

Everyone here is salaried. Nobody is paid on product sales. Compliance reviews outgoing client email, so expect to write carefully.

About the role

JRP Lending is hiring for its operations team in Brisbane. Full-time and part-time shifts available. You can work from home anywhere in Australia. We have no office requirement. A quiet workspace and good internet are required.

Key responsibilities

• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.

Qualifications

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Why work with us

• Above-award pay rates.
• Paid overtime.
• Paid parental leave.
• Employee assistance program.
• Superannuation on top of salary.
• 17.5% leave loading.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Shortlisting will begin immediately.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JRP Lending Pty Ltd.