Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (Australia)

Salary: $28.00 - $34.50 per hour

Hours: Monday to Friday, 11:00 AM to 7:30 PM

Contract: Permanent, full-time

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Employee benefits clients use us for group health, dental, vision and life plans. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Overview

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Jones Insurance is hiring for its operations team in Gold Coast. Full-time and part-time shifts available. Remote within Australia. The team meets in Gold Coast once a quarter, travel covered. A quiet workspace and good internet are required.

Main duties

• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

What we're looking for

• 6+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Compensation and benefits

• Superannuation on top of salary
• 17.5% leave loading
• Paid overtime
• Paid training and tickets
• Flexible hours

Shortlisting will begin immediately.

You must have full working rights in Australia.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jones Insurance.