Senior Customer Service Advisor

About the job

Indus Academy is a public school district serving students from pre-K through 12th grade. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Lahore, but nobody is required to come in. Equipment is provided, including a laptop.

The job includes: call customers back on open issues within the promised timeframe; complete required training and quality coaching sessions; explain bills and payment options and take payments over the phone.

Skills and experience

5+ years of customer service, retail, hospitality or call centre experience
Able to sit at a workstation and wear a headset for a full shift
Typing speed of at least 35 WPM
Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

PKR 68,000 - PKR 89,000 pcm

We offer medical insurance, provident fund and paid leave.

Candidates must be eligible to work in Pakistan.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indus Academy.