Senior Customer Service Advisor

Walk-ins are welcome Monday through Friday, 8 to 4.

This is a newly created position. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in India. We have no office requirement.

Job duties:

• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.

Qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.

Please mention your notice period and expected salary.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indore Staffing.