Senior Customer Service Advisor

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits.

We need a Senior Customer Service Advisor. This is a full-time position based in Hyderabad, Telangana. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. On site, Hyderabad.

What you'll do

• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions

You'll need

• 5-7 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Must pass a background check
• High school diploma or GED
• Clear speaking voice and good listening skills

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hyderabad Business Technology.