Senior Customer Service Advisor

Family-run since 1996, now on the third generation. We started in 1996 and have grown to about 28 people. Take-home trucks for service techs, with fuel cards.

About the role:

This is a new role. The team has doubled in size over the past year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Austria. Clear written English is a must, as the team works across time zones.

Main duties:

Explain bills and payment options and take payments over the phone. Complete required training and quality coaching sessions. Look up orders, accounts and shipping status in the CRM and order system. Document every interaction in Zendesk or Salesforce Service Cloud. Process returns, exchanges, refunds and address changes.

Requirements:

7+ years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Must pass a background check. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers).

Pay and benefits:

Holiday pay. Home office equipment. Company pension scheme. JobRad bike leasing.

The posting will close once we have a strong shortlist.

We look at every application, usually within a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hofer Elektrotechnik GmbH.