Senior Customer Service Advisor

About us

Our line crew, water crew and office staff all work out of one building. Small crew, big territory, and plenty of storm work. We started in 2000 and have grown to about 16 people.

HME Energy is hiring for its operations team in Seville. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce managment. Our headquarters is in Santa Clara, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. You will need at least 3 hours of overlap with US Pacific time.

In this role you will

• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.

About you

• 5+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Nice to have

• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Pay: $1,650-$1,900/month

• Paid time off.
• Monthly internet allowance.
• Company laptop.

Please submit your CV in English.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HME Energy LLC.