Senior Customer Service Advisor

About the job

Our line crew, water crew and office staff all work out of one building. Our team is growing and we are hiring a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Santa Clara, the US. The team is spread across multiple countries. We hire in Spain through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Our standups are at 9:00 AM Pacific.

Process returns, exchanges, refunds and address changes. Complete required training and quality coaching sessions. Escalate complaints that need a supervisor or another department. Document every interaction in Zendesk or Salesforce Service Cloud.

About you:

5-7 years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

We offer co-working space stipend, wellness allowance, annual learning budget and 24 days paid time off.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HME Energy LLC.