Senior Customer Service Advisor

About HJE Computer Services:

Based in Amsterdam, HJE Computer Services also runs a small colocation rack for clients who want local backups. Certification exams are paid for, and passing one comes with a raise.

What this job is:

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

What you'll do:

• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction

Requirements:

• 6+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)

Bonus points:

• Bilingual English and Spanish (pay differential)

Pay and benefits:

• Flexible hours
• Long-term engagement
• Monthly internet allowance

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HJE Computer Services V.O.F..