Senior Customer Service Advisor

Position summary:

Hillside Property Management is hiring for its Billing team in Hyderabad. Full-time and part-time shifts available. Our headquarters is in New York City, and about a third of the team works remotely from other countries. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.

What you'll need:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

• Performance bonus.
• Annual learning budget.
• Wellness allowance.
• Monthly internet allowance.
• Paid parental leave.
• Co-working space stipend.
• 20 days paid time off.

The company:

We manage apartments, townhomes and single-family rentals for individual owners and investors. Leasing, renewals and move-outs for every tenant are handled by the same local team.

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hillside Property Management LLC.