Senior Customer Service Advisor

We share a building with a title company and a dentist.

This is a backfill for a team member who moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our team is spread across 11 countries. Headquarters is in Cheyenne. We hire in Argentina through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Duties

• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead

Qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Must pass a background check
• High school diploma or GED
• Clear speaking voice and good listening skills

Preferred

• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

• Company laptop
• Public holidays observed per your country
• Paid parental leave
• Co-working space stipend

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill Certified Public Accountants.