Senior Customer Service Advisor

This role opened up after a team member moved internally. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time.

Responsibilities

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.

Who you are

• 7+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.

Nice to have

• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

Salary range: $500-$630 monthly

• Monthly payments via wire transfer or Wise.
• Annual rate review.

Who we are

We partner with universities to run online degree programs, from course production to enrolment support. 520 employees work in product, content, sales and customer success.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrowward Education B.V..