Senior Customer Service Advisor

About the job

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Harris Wealth Partners is looking for a Senior Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Good written English matters here, since most updates are written.

The job includes: complete required training and quality coaching sessions; update customer records accurately; notice repeat problems and report them to your team lead; answer inbound calls, live chats and emails from a queue.

You'll need

5-7 years of customer service, retail, hospitality or call centre experience
Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

₹11,50,000 - ₹15,00,000 pa

We offer co-working space stipend, 20 days paid time off, annual salary review, performance bonus and paid sick days.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harris Wealth Partners.