Senior Customer Service Advisor

Company overview:

Expedited and white-glove shipments are handled by a dedicated desk. Customers use our TMS for quoting, tracking and invoicing. Founded in 2013, we now have 160 employees.

The position:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Harborside Supply Chain is hiring for its Returns team in Lahore. Full-time and part-time shifts available. Our team is spread across 6 countries. Headquarters is in Peoria. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

Update customer records accurately. Process returns, exchanges, refunds and address changes. Notice repeat problems and report them to your team lead. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Meet targets for handle time, quality score and customer satisfaction. Document every interaction in Zendesk or Salesforce Service Cloud.

What we're looking for:

5+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Reliable attendance. Schedule adherence is tracked. Must pass a background check. Clear speaking voice and good listening skills. High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

Rate: $430 - $530 monthly

Monthly payments via wire transfer or Wise. Company laptop. Annual rate review.

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborside Supply Chain LLC.