Senior Customer Service Advisor

Who we are:

Harborside Advisors helps manufacturers cut downtime and scrap through lean, Six Sigma and plant layout work. Our consultants implement and support ERP systems, mostly SAP, Oracle NetSuite and Microsoft Dynamics.

Harborside Advisors is hiring for its Returns team in Sheffield. Full-time and part-time shifts available. Our headquarters is in Newark, and about a third of the team works remotely from other countries. Employment is through our payroll partner in the UK. Salary is paid monthly in pounds. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you'll do:

• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

What you'll need:

• 6+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

Salary range: £23,000-£29,000 per annum

• Flexible hours
• Company laptop
• Home office setup budget
• Paid sick days

This role is subject to a basic DBS check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborside Advisors.