Senior Customer Service Advisor

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Gold Coast Broadband is a regional carrier serving more than 600,000 broadband and voice customers across Greater Accra Region. Most installers work four 10s, with Saturday coverage on a rotation.

We have an immediate opening for a Senior Customer Service Advisor in Accra. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe

Qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Perks and benefits:

GHS 2,450 - GHS 2,800 a month plus overtime

• Medical cover
• Pension contribution
• Annual leave
• Life cover

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gold Coast Broadband.