Senior Customer Service Advisor

We employ 290 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Ahmedabad and five other cities support agents and policyholders.

Job summary

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Gill Insurance Group is hiring for its Orders team in Ahmedabad. Full-time and part-time shifts available. Remote, open to candidates across India. You need a reliable internet connection and somewhere quiet to work.

Key responsibilities

• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Rate: ₹4.5-6 LPA

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gill Insurance Group Pvt Ltd.