Senior Customer Service Advisor

We employ 290 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Ahmedabad and five other cities support agents and policyholders.

Role overview

Our team is growing and we are hiring a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Ahmedabad, but nobody is required to come in.

Day to day

• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately

Required qualifications

• 6+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Preferred qualifications

• Experience handling escalations
• Chat support experience

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: ₹5,00,000 - ₹6,50,000 per annum

Why work with us

• Health insurance for you and your family
• Provident fund
• Paid leave

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gill Insurance Group Pvt Ltd.