Senior Customer Service Advisor

Getränke Winkler has an opening for a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a long-term contractor role, paid monthly in USD. Working hours overlap with Central European Time.

Day to day

• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.
• Update customer records accurately.

Minimum qualifications

• 6+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Benefits

Rate: ₹11.5-13 LPA

• Monthly payments via wire transfer or Wise.
• Flexible hours.

Company overview

Our counter staff know what most customers need before they ask. Founded in 1950, the business is still family-owned.

We may close the role early, so do not wait too long to apply.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Getränke Winkler GmbH.