Senior Customer Service Advisor

Gazipur Trust Company is a regional bank with over 200 branches and 470 employees across Dhaka Division.

Overview:

This role opened up after a team member moved internally. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in Bangladesh. Equipment is provided, including a laptop.

Day to day:

• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.

Minimum qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Preferred qualifications:

• Chat support experience.
• Prior billing or insurance call centre work.
• Experience handling escalations.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay: BDT 27,000-BDT 36,000 pcm

Why work with us:

• Medical insurance.
• Provident fund.
• Paid leave.

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gazipur Trust Company.