Senior Customer Service Advisor

Gazipur Trust Company is a regional bank with over 200 branches and 470 employees across Dhaka Division.

Role overview

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Gazipur Trust Company is hiring for its Customer Care team in Rajshahi. Full-time and part-time shifts available. You can work from home anywhere in Bangladesh. We have no office requirement. Equipment is provided, including a laptop.

In this role you will

Escalate complaints that need a supervisor or another department. Notice repeat problems and report them to your team lead. Follow scripts and required disclosures on recorded lines. Update customer records accurately. Transfer calls to the right department with a warm handoff. Look up orders, accounts and shipping status in the CRM and order system.

What you need

For remote roles: quiet workspace and wired internet at 25 Mbps or faster. High school diploma or GED. Must pass a background check. Clear speaking voice and good listening skills. Comfortable using multiple screens and systems at the same time. Basic computer skills (Windows, Outlook, web browsers). Able to sit at a workstation and wear a headset for a full shift.

Preferred qualifications

Prior billing or insurance call centre work. Zendesk, Five9 or Genesys experience. Bilingual English and Spanish (pay differential). Knowledge of e-commerce order systems such as Shopify.

Compensation: BDT 29,000 - BDT 34,000 a month

Why work with us

Medical insurance. Provident fund. Paid leave. Life insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gazipur Trust Company.