Senior Customer Service Advisor

Gazipur Trust Company is a regional bank with over 200 branches and 470 employees across Dhaka Division.

THE POSITION:

Gazipur Trust Company has an opening for a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Bangladesh.

IN THIS ROLE YOU WILL:

• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.

REQUIRED QUALIFICATIONS:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation: BDT 28,000 - BDT 33,000 per month

BENEFITS:

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Overtime pay.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gazipur Trust Company.