Senior Customer Service Advisor

Who we are:

Our website and apps help renters search listings, schedule tours and submit applications. We operate a subscription e-commerce site selling coffee, tea and brewing gear, shipped from our own warehouse. We started in 2014 and have grown to about 80 people. Support shifts are shared, so engineers spend a few hours a quarter answering customer tickets.

Overview:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in India. We have no office requirement. Equipment is provided, including a laptop.

Responsibilities:

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Why work with us:

Salary range: ₹5,50,000 to ₹7,00,000 per year

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Overtime pay
• Gratuity

Please submit your CV in English.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gardenport HQ.