Senior Customer Service Advisor

About Furrowwater Insurance

The company underwrites workers' compensation for small and mid-sized employers. Third-party administration is the other half of the business, processing self-funded health claims.

Furrowwater Insurance has an opening for a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within India.

Key responsibilities

• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes

Requirements

• 5-7 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Also helpful

• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Furrowwater Insurance.