Senior Customer Service Advisor

Our commercial banking group lends to manufacturers, health systems and real estate developers. Cash audits are unannounced, and balancing to the penny is expected.

About the role

First Margalla Bank is hiring for its Orders team in Karachi. Full-time and part-time shifts available. This role is fully remote within Pakistan. A stable internet connection and a backup power option are required.

What you'll do

• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.

What you need

• 6+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Nice to have

• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.

Why work with us

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.
• Life insurance.
• Two bonuses a year.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Margalla Bank.