Senior Customer Service Advisor

Fieldstone Group is a management and technology consulting firm with 21,000 employees worldwide. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

About the role:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fieldstone Group is hiring for its Billing team in Bengaluru. Full-time and part-time shifts available. Remote within India. The team meets in Bengaluru once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll do:

• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead

What you need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred:

• Chat support experience
• Experience handling escalations

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay
• Internet reimbursement

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Group.