Senior Customer Service Advisor

Merchandising and planning teams set assortments by region and climate. Fernstack & Co. operates more than 400 apparel stores and a large online business. Holiday season means extra hours for everyone.

Overview

Our team is growing and we are hiring a Senior Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Copenhagen and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. Reliable internet and a power backup are a must.

Day to day

• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe

About you

• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED

Compensation and benefits

Salary: PKR 115,000 - PKR 155,000 per month

• Annual salary review
• Annual learning budget
• 20 days paid time off
• Annual team retreat
• Performance bonus
• Monthly internet allowance

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernstack & Co. A/S.