Senior Customer Service Advisor

Regional vice presidents oversee clusters of branches in KwaZulu-Natal and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Bullpen seating, plenty of noise, and a whiteboard of open orders.

The role:

This is a backfill for a team member who is relocating. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hybrid: two days in the office in Durban, the rest from home.

Main duties:

• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Rate: R11,500 - R15,500 pcm

Why work with us:

• Medical aid contribution
• Provident fund
• Study assistance
• Overtime paid
• Hybrid working
• 13th cheque
• Group life cover

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernbeam Talent (Pty) Ltd.